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Pellam

Product

A desk for the call and the note.

You give Pellam a script. On a call, it asks the questions, chooses a next step, and leaves a record a person can use. Every screen on this page is a preview of that desk for a fictional shop, Marrow & Co. Plumbing.

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Input

A greeting, questions, a booking rule, and a handoff.

Action

The agent speaks the script and listens for the answer.

Output

A transcript, an outcome, and a next step.

Result

A visit on the board, a callback, or a clear answer.

Watch one call from start to note

Priya Nandakumar calls about water under the sink. Lowell checks the risk, books Thursday at 9:40, and writes the address.

Product preview

Inbound call

Lowell speaking · 02:14

Priya Nandakumar

(415) 555-0194 · kitchen leak

  1. LowellMarrow and Co., this is Lowell. How can I help?
  2. PriyaHi. There is water under the kitchen sink.
  3. LowellI can book a visit. Is the water near an electrical panel or a gas line?
  4. PriyaNo. It is just the cabinet under the sink. The address is 18 Harrow Court.
  5. LowellThursday at 9:40 with Jules Okonkwo is open. I will book that and text this number.
Call desk preview. Lowell follows the shop script, books Priya Nandakumar for Thursday at 9:40, and writes the note on the right.

The script that produced that call

Front desk script

Voice · Calm, mid pitch

Greeting

Marrow and Co., this is Lowell. How can I help?

Questions

  1. What is going on at the property?
  2. What is the address?
  3. Is water near an electrical panel or a gas line?

Booking rule

Offer the next open visit. In this sample, Thursday at 9:40 with Jules Okonkwo.

Handoff

If water is near power or gas, do not book. Mark the call urgent and take a callback number.

Number on this preview: (415) 555-0148. It is a sample. It does not ring.

Script desk preview. The greeting, the three questions, and the handoff rule are what Lowell uses on Priya's call.

The morning log

Call log

This morning

3 sample calls

  • Priya Nandakumar

    Water under the kitchen sink

    Booked

    3 min 12 sec

    Thu 9:40 with Jules Okonkwo

  • Ellis Navarro

    Water heater quote

    Callback

    1 min 48 sec

    A person calls back with a price range

  • Naomi Berg

    Service area

    Answered

    2 min 05 sec

    No visit. Oakland is in the service area.

Call log preview. Each row names the caller, the result, how long the call took, and the next step for the team.

The same call on a phone

Incoming preview

Priya Nandakumar

(415) 555-0194

Lowell is asking whether the leak is near power or gas.

Hold
End

Buttons are drawn on the preview. They do not control a phone.

Narrow call view. The same Priya Nandakumar call, shown the way a person would watch it on a phone.

The visit on the board

Thursday · Jules Okonkwo

Visits from the phone

  • 8:20

    Jules Okonkwo

    Open

  • 9:40

    Priya Nandakumar · 18 Harrow Court

    Booked

  • 11:10

    Jules Okonkwo

    Open
Booking board preview. The 9:40 slot is the visit Lowell booked during Priya's call.

What this page can and cannot do

On this website

You can read the sample, switch the written greeting on the home page, and submit the demo forms. The forms only check that the fields look complete.

Not connected

There is no phone number in service, no recording, no calendar write, and no account. The Thursday board does not change when you use the site.

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