01
On the job
A plumber is under a sink. The agent asks what the new caller needs and offers the next open slot.
Phone agent for shops, clinics, and service teams
Answer the line. Leave a clear note.
Pellam picks up the phone, follows a script you write, and saves what the caller needed. Your team reads the note instead of guessing from voicemail.
Sign in to open the call desk. The desk below is Marrow & Co. Plumbing.
Product preview
Inbound call
Lowell speaking · 02:14
Priya Nandakumar
(415) 555-0194 · kitchen leak
- LowellMarrow and Co., this is Lowell. How can I help?
- PriyaHi. There is water under the kitchen sink.
- LowellI can book a visit. Is the water near an electrical panel or a gas line?
- PriyaNo. It is just the cabinet under the sink. The address is 18 Harrow Court.
- LowellThursday at 9:40 with Jules Okonkwo is open. I will book that and text this number.
What you are looking at
The call, the note, and the booking.
- No customer logos, quotes, or usage numbers are shown, because none were supplied.
- The sample shop, callers, and Thursday bookings are fictional and stay the same on every screen.
- Sign-in and sign-up stay in the browser. They do not create an account or send email.
One desk
Write the script. Then read the call.
The same rules that shape the greeting also decide the note your team sees when the caller hangs up.
Set the words before the phone rings.
You write the greeting, the questions, and the handoff. In the sample, Lowell asks about the leak, the address, and whether water is near power or gas. If it is safe, he offers Thursday at 9:40.
Front desk script
Voice · Calm, mid pitch
Greeting
Marrow and Co., this is Lowell. How can I help?
Questions
- What is going on at the property?
- What is the address?
- Is water near an electrical panel or a gas line?
Booking rule
Offer the next open visit. In this sample, Thursday at 9:40 with Jules Okonkwo.
Handoff
If water is near power or gas, do not book. Mark the call urgent and take a callback number.
Number on this preview: (415) 555-0148. It is a sample. It does not ring.
Call log
This morning
3 sample calls
Priya Nandakumar
Water under the kitchen sink
Booked
3 min 12 sec
Thu 9:40 with Jules Okonkwo
Ellis Navarro
Water heater quote
Callback
1 min 48 sec
A person calls back with a price range
Naomi Berg
Service area
Answered
2 min 05 sec
No visit. Oakland is in the service area.
See the next step without replaying the call.
Priya is booked. Ellis needs a price range before he wants a visit. Naomi only asked if Oakland is in the service area. The log keeps those three outcomes apart.
Hear the sample
Three ways the same shop can answer.
These lines are text, not audio. Sample number (415) 555-0148 is not in service.
What the caller hears
Marrow and Co., this is Lowell. How can I help?
What the team keeps
A Thursday visit, plus a note about the leak.
How a call runs
From script to note, in four moves.
01
Write the script
Type the greeting, the questions, and the point where a person should take over.
02
Pick a voice and a number
Choose how the agent sounds, then attach a business number. This site only shows a sample number.
03
Let the agent take the call
The agent listens, answers from the script, and asks the next question.
04
Read the note
You get the caller’s name, the result, and the next step. You do not have to replay the whole call.
What the desk is for
Three jobs the note has to finish.
Book a visit
Offer the next open slot and write the address on the booking.
Take a callback
Save the question and the number when the caller wants a person.
Answer a simple question
Say whether you serve the area, then stop. Do not invent a visit.
Flag a risk
If the caller mentions power or gas, skip the booking and mark the call urgent.
Where it fits
Days when nobody can stand by the phone.
02
After closing
The clinic line still rings. The agent takes the reason for the call and a number for the morning.
03
A new lead
Someone wants a price. The agent collects the address and the age of the heater, then leaves a callback.
Questions
What is Pellam?
Pellam is a phone agent. It is meant to answer a business line, follow a script you wrote, and save a short note when the call ends.
Does this website place a real call?
No. The call desk, the phone card, and the sample number are drawings of the product. Nothing on this site dials a phone.
Who is it for?
Shops, clinics, and service teams that miss calls while they are with a customer. A plumber on a job and a front desk after closing are the kinds of days it is drawn for.
What does the team get after a call?
A name, a topic, an outcome such as booked or callback, and the next step. In the sample, Priya Nandakumar is booked for Thursday at 9:40.
Will sign-up create an account?
Create an account or sign in. The call desk is behind that login.
Can the agent hand the call to a person?
The script preview includes a handoff rule. If water is near power or gas, Lowell does not book a visit. He marks the call urgent and takes a callback number. This site cannot transfer a live call.
Put Pellam on the phone.
The product page shows the phone view and the Thursday board. Sign-up still will not create an account.